I requested a user name and password reminder, but I never received it.

First check your profile and make certain your email address is valid and is able to receive incoming mail.

If you use any type of email SPAM filtering software or if your mail provider uses any type of SPAM filtering, you may need to configure it to allow email to come from [email protected] For AOL users, this can usually be done by adding the address [email protected] to your AOL address book. If you have multiple screen names, make sure to add it to the address book for the screen name you have entered in your profile.

AOL users should also check their “Spam Folder” to see if the confirmation notice was incorrectly detected as spam. You can view your Spam Folder by starting AOL and clicking the Mail menu, then selecting Spam Folder from that menu. On older versions of AOL, try going to Keyword “Spam Folder” if this menu option is not available.

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